Subscriptions, cancellation and refunds

Seller: Ember Gaming LLC, 14534 S Abbott Rd E, Homer Glen, IL 60491, USA. Payments are processed by Stripe. Effective: November 15, 2026. Support: support@embercreator.com.

Plans and prices (USD)

You can pay monthly or yearly. The yearly price is 10 times the monthly price.

Agency uses volume pricing: every creator is charged the price for the total number of creators. For example, 12 creators cost 12 × $19.99 a month.

Add-ons: +10 pages, $5.99 per month. Extra custom domain, $4.99 per month.

Features listed as "Coming soon" on the pricing page or in Billing, and add-ons without a price at checkout, aren't part of what you pay for until they're switched on. We announce them in the dashboard when they are.

**Sparks:** every plan includes 1 spark free. You can buy more, up to 99 in total. Each spark you buy is charged at the price for the total number you buy (volume pricing), per month:

Yearly is 10 times the monthly price. Because of volume pricing, a larger total can cost less (for example, 25 bought costs less than 24). Billing suggests the cheaper total before you confirm.

Taxes may apply and are shown at checkout.

Checkout and renewal

Before you agree to recurring billing, Stripe Checkout shows your plan and page allowance, the currency, the billing interval, the total with any tax, when you'll be charged, how renewal works and how to cancel. Add-ons are never pre-selected. We keep the exact terms, price and consent version with each order. Subscriptions renew every month or year until you cancel.

Free trial

Plus and Pro start with a 14-day free trial. You add a card at checkout, and nothing is charged during the trial. When the 14 days end, your plan starts and your card is charged the plan's price, monthly or yearly as you chose, unless you cancel first. We email you 3 days before the trial ends. If you cancel during the trial, your plan ends when the trial ends and you're not charged. Each workspace, and each person, gets one free trial. A workspace that has had an Ember Links plan before doesn't get one. Basic and Agency have no trial. Referral credit counts only payments, so a trial earns none until it becomes a paid plan.

Cancelling

You can cancel any time in Billing, which opens Stripe's customer portal. Cancelling stops future renewal. Your access continues to the end of the period you already paid for. If we suspend or terminate your account for breach of the Acceptable use policy or the Terms, the Terms (Termination and notice) explain the notice and chance to fix that applies, and what happens to your data. You can also update your card, view invoices and change billing contacts there. Never email card numbers to us.

Plan changes and add-ons

Upgrades, downgrades and add-ons are prorated by Stripe: you pay or receive credit for the remaining part of the current period. Stripe shows the amount before you confirm. When you move to a lower plan, your content stays and you choose which pages fit the new limit. Nothing is ever deleted quietly. If a payment fails, we tell you what that means and how to fix it.

Discount codes: a code you enter on Stripe's checkout page lowers the price as shown there, for one payment, a set number of months or as long as you keep the plan. A code can have an expiry date, a limited number of uses or be for first-time customers only, works only for Ember Links plans and add-ons, and has no cash value. Referral credit is 20% of what the referred customer pays after any discount.

Refunds

We don't refund part-used billing periods unless the law requires it. Cancelling and asking for a refund are separate things. If you're charged twice or wrongly, we'll look into it quickly. Domain registrations and renewals, and any outside scan costs, can have their own refund rules, which we show before you buy.

Right to withdraw (EU and UK consumers)

If you are a consumer in the EU or UK, you have a 14-day right to withdraw from a new subscription. At checkout you ask Ember to start the service immediately and you acknowledge that, if you withdraw within 14 days, you get a pro-rata refund for the unused part. After 14 days, the normal rule applies: you can cancel, and your access continues to the end of the period you paid for. To withdraw, email support@embercreator.com or cancel in Billing within the 14 days.

Referral credit

Each account gets a referral link. When someone first opens it, a 60-day cookie remembers the link. If that person starts their first paid plan within those 60 days, you earn 20% of their payments for their first 12 months. - Earnings become Ember Links **account credit** 30 days after each payment. Credit applies to your future invoices. It is never paid out as cash. - Refunds of the referred payments reduce the earnings. You can't refer yourself. - Credit has no cash value, can't be transferred, and unused credit ends when your account closes.

Linked offers

Your Ember subscription pays for Ember's software. Buttons and banners can link to other sellers' offers, and those sellers set their own prices, deadlines, delivery, refunds and receipts. Ember doesn't take any of that sale or guarantee any discount. Creators must describe linked offers honestly, and a banner must never suggest Ember is the seller.

Billing questions

Write to support@embercreator.com with just the invoice or charge reference, never full payment details. We announce material changes to prices or terms at least 30 days in advance, by email and in the dashboard, and you can cancel before they take effect. Continued use after the effective date means you accept the change, subject to applicable law.

Questions about this policy: support@embercreator.com.